Frequently Asked Questions
If you have more than one child, you can also manage your lessons online. However, you first have to create a family account and add all of your children. After that, please contact us via WhatsApp or email, so we can assign your kids a teacher, that fits their age and needs.
Yes, if they have a similar age and level, this is possible. Please refer to the course fee overview to view the special rates that apply in this case.
Yes, we also offer special prepaid packages for long term students.
You can schedule lessons up to 18 hours in advance.
You will receive the Zoom link for your teachers’ virtual classroom via WhatsApp or Email. Usually, it is the same Zoom link for each lesson. If another teacher is substituting for one of your lessons, we will share the new Zoom link with you.
Yes, we also have a small referral program. Simply write us on WhatsApp to learn more.
Lessons can be rescheduled in the student portal. Simply log in with your account and select the lesson you would like to reschedule/cancel. Additionally, you can request additional lessons by suggesting to your teacher your preferred time directly in the portal.
Rescheduling or cancelling a lesson is free of charge up to 24 hours before the lesson’s scheduled start. As the tutors have already prepared your lesson and the date is kept free just for you, we, unfortunately, cannot accept a postponement or cancellation of the lesson within 24 hours of the start of the lesson. The lesson will then be considered as “missed” and will be added to your monthly invoice. Please always make sure to cancel the lesson in the student portal. You will receive a confirmation about your cancellation via email.
Contact Us
You didn’t find an answer to your question in our FAQ?
No problem! Simply write to us via WhatsApp or email.
You can expect a reply within 2 hours during the school’s opening hours, but usually much earlier.
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